Question 1

What makes Otterpack different from other portable water treatment systems?

Accepted Answer

The unique combination of the Otterpack’s high water production capacity (up to two liters per minute), uncompromised purification capabilities (based on the ultimate RO technology), lightweight portability (20 kg backpack), energy independence, swift deployment characteristics, and sustainable activation and maintenance features make it considered the only such a system worldwide.

Question 2

Is it difficult to assemble the Otterpack system before the activation?

Accepted Answer

No, It takes less than two minutes to complete the Otterpack assembly process from start to finish.

Question 3

What filters come with the system?

Accepted Answer

Each Otterpack system, by default, comes with a customized Spin Down Strainer, Sediment Filter, Carbon Block, three RO membranes and one Hollow Fiber Membrane.

Question 4

Can I buy extra filters for the Otterpack system?

Accepted Answer

Otterpack's water treatment components produced nowadays have to have a long life span. Besides, filters are always available for purchase from the local Otterpack partner in each country.

Question 5

How do we know when the filters should be replaced?

Accepted Answer

Filters should be replaced when the difference (displayed on the monitor) between the inlet and outlet pressures is higher than 2 Bar.

Question 6

What does Otterpack's Reverse Osmosis membrane remove?

Accepted Answer

Virtually anything you would want to be removed. The Reverse Osmosis membrane provides a full-range treatment that assures safe and great-tasting water.

Question 7

How often should the Reverse Osmosis membrane be replaced?

Accepted Answer

With proper simple care, which includes necessary cleaning procedures, the membrane will last many years.

Question 8

What type of water source can I use the Otterpack system in?

Accepted Answer

Any water source, including the brackish water, with TDS up to 2,500 PPM.

Question 9

Does the Otterpack system effectively remove bacteria?

Accepted Answer

Yes, Otterpack effectively removes bacteria at a rate greater than 99.9999%.

Question 10

Does the Otterpack system effectively remove cysts?

Accepted Answer

Yes, Otterpack effectively removes cysts at a rate greater than 99.9999%.

Question 11

Does the Otterpack system effectively remove viruses?

Accepted Answer

Yes, Otterpack effectively removes viruses at a rate greater than 99.9999%

Question 12

Does the Otterpack system remove chemical contamination?

Accepted Answer

Yes, Otterpack effectively removes organic, inorganic, pesticide, herbicide, and radionuclide contaminants.

Question 13

Will the Otterpack system remove salt from the water?

Accepted Answer

Yes, Otterpack will remove 99% salt from the water with TDS up to 2,500 ppm. Above this, the flow will be too low.

Question 14

Does the water produced by the Otterpack taste good?

Accepted Answer

Yes, the Otterpack's high capacity Reverse Osmosis membrane and post-filters ensure that the water is clean and has a pleasant taste.

Question 15

Has an independent certified laboratory tested the Otterpack?

Accepted Answer

Yes, multiple times. The Otterpack has been tested numerous times by different certified third-party independent laboratories.